Cancellation Policy

When life doesn’t go according to plan…….


Anyone who either forgets or chooses to forgo their appointment for whatever reason will be considered a no-show. They will be charged the full price of their treatment for their missed appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

Gift Certificates

Gift certificates may be forfeited for cancellations with less than 24 hours notice. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis.

By scheduling an appointment I agree to the above policies. I agree to pay Stepping Stone Massage Therapy the full price of my treatment if I do not give 24 hour cancelation notice.

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